New Patient FAQ

PLEASE NOTE THAT THIS OFFICE DOES NOT TAKE MEDICAL EMERGENCY CALLS!

If you have a medical emergency, call 911 or go directly to the nearest emergency room.

 

Are you a primary care practice?

 

No. None of our providers are primary care physicians. As a result, they do not address urgent care or primary care issues. We recommend that you have a primary care physician. If you have a serious health problem that requires immediate attention, you should call your other doctors(s), call 911, or have someone take you to the nearest hospital emergency room. If you notice an adverse effect from one of the components of your health plan, you should discontinue it and then contact your provider’s assistant.

 

How soon can I get in?

 

In general, all of our providers book a month or two out for new patient appointments. This may vary between offices and providers, but as a general rule, we are not able to accommodate urgent requests. If you have an acute health issue that you need addressed right now, we are not the right practice for you. Please call your primary care office.

 

Do you take my insurance?

 

Please see our insurance information page

 

I noticed your practice has opted out of Medicare. Will my supplemental insurance (such as MedEx) cover my costs?

 

Since we have opted out of Medicare coverage, our Medicare patients must sign a waiver agreeing not to submit a claim to Medicare for their visits. This means that any supplemental insurance will not kick in, and payments therefore must be made out of pocket. Unfortunately, Medicare is not supportive of alternative treatments and since we differ from a conventional practice, it was prohibitively cumbersome to comply with their administrative requirements.

 

Are labs covered by insurance?

 

The lab will bill to your insurance, but we cannot guarantee insurance coverage of labs. It is up to your insurance what they decide to cover. Often, the lab is able to draw for your insurance’s preferred labs, allowing for the best chance that the lab work will be covered. However, many times our providers will highly recommend having a lab test done that insurance may not cover. If this is the case, we will be happy to inform you of the costs prior to running the testing, or provide you with the relevant codes so you can verify coverage with your insurance provider.

 

What forms of payment are accepted at your office?

 

Anything but Discover — MasterCard, Visa, American Express, cash, or check.

 

Cancellation of appointments

 

There is a 72-hour cancellation policy for new patients. Your appointment must be cancelled at least 72 hours prior to your scheduled consultation or you will be charged $100 for a late cancel. You may cancel your appointment by calling the Waltham office at 781-736-1901 or the Plymouth office at 508.830.1201.

 

Medical records

 

Medical records can only be released with your authorization. It is your responsibility to obtain previous medical records from other physicians or health care providers that you wish your provider to review. If you feel your medical records are pertinent to your appointment here, please contact your physician or other health care provider to obtain these records and have them faxed or mailed to us.  

 

Do I need a referral?

 

If you have HMO Blue for insurance, you need to obtain a referral from your primary care provider in order for your visit with us to be billed to your insurance. If you are seeing a provider in our Waltham office, referrals can be faxed to 781-736-1911. If you are coming to be seen in our Plymouth office, please have referrals faxed to 508-830-1226.  You should call to schedule an appointment with us prior to obtaining a referral, as you will need to know the date of your appointment and the NPI number of your provider.

 

What can I expect at my first visit?

 

At your hour-long new patient visit, your provider will review your medical history as well as your current symptoms, as well as any recent, relevant lab work you've had done, should you bring a copy of it with you. From there, they'll likely want to order some lab tests. Labs here can be quite comprehensive, and most of them are blood tests, though depending on what they're looking for, you might also be sent home with a urine or saliva collection kit. We would then schedule you with a follow-up appointment to review the results of your labs and get treatment recommendations. Treatments can include nutritional recommendations, IV nutrient therapy, nutritional or herbal supplements, allergy testing/ treatment, and they can and will prescribe conventional or compounded pharmaceuticals if that's appropriate.

 

Is there anything I should bring to my first visit?

 

Please complete the health questionnaire in the patient portal, e-sign the consent forms, your insurance card, and copies of any recent lab work that is relevant to your visit.

 

Will I get a call from my provider after my first visit with my results?

 

Lab Results can take between 2-6 weeks to process, and due to the complexity and number of lab tests often ordered, we encourage patients to schedule a follow-up with their practitioner on the day of their lab testing so that results can be reviewed and explained in a timely manner. Results will not be given over the phone unless as part of a phone consultation with a practitioner. We will not call with results unless a life-threatening abnormality or an urgent matter presents in the lab work that should not wait until your scheduled follow-up. If you require results prior to your follow-up they will not be interpreted and you will need to submit a signed medical records request to TRC.

 

How do I schedule an appointment?

Please contact our new patient coordinator at 781.736.1901x150. We value your inquiry and will contact you about your request in the order that it was received, within 3-5 business days. Please note that sending multiple inquiries may delay your request. 

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